Note: I had originally written this last year, but shelved it because I wanted to cool down a bit from the initial issue and make sure I wasn’t just venting. But no, you folks deserve to know what Best Buy is doing and I hope I can save you all from having the same issue.
This is a warning to anyone who shops at Best Buy. I’ve done lots of shopping there, myself. I bought my Hauppage, most of the computers and laptops I’ve owned in the past decade, and numerous cables, cords, and hookups.
I recently bought a whole new computer system there: Laptop, Desktop, the Hauppage, and all the accouterments that were necessary. While checking out the awesomely helpful worker there offered us the chance to get a Best Buy credit card. We normally say no, but he sold us on the idea of the 5% cashback in store credit.
We were buying like $1,500 worth of stuff. Now, keep in mind that we have a credit card with rewards points that give us 1 point per dollar spent. We can get merchandise (we got a free Keurig a few years back from it), gift cards (1,100 points get $100 gift card), or cash back (6,000 points gets $50 in cash).
Because of the holiday season they were running a special where you’d get bonus points for purchases made during the time we were shopping. You got a $5 Best Buy gift card for every 250 points you acquired, which would normally require $250 in purchases. But with the bonuses they were running, we would get almost 7,000 points. We would only get 1500 points on our own credit card, enough for a $100 gift card…and not much else. But the points we would get from the Best Buy Credit Card would equal out to $135 in gift cards. Sure they were all from Best Buy, but there were a few things we planned to pick up from there in the future, anyway.
Our plan also included our usual trick: Pay the card off at the end of the month so that we don’t have to pay any interest. It’s a good trick; builds credit and gets you bonuses.
So we get everything home and put it all together, happy days. We went back and used the card again to buy a few more parts that we needed a couple weeks later, even. Then the bill comes. I try to log onto their website to pay the bill off…no go, there site is currently down. No problem I’ll try it again tomorrow.
The next day I try to log on; good news it’s working. I try to create an account…won’t let me. My password isn’t good enough. I spent over thirty-fucking-minutes trying to make a password that it found acceptable. I finally had a 38-character password with numbers, letters – both capital and lowercase, punctuation marks and thought I had finally achieved victory!
Password: “Wh@t do you want from m3 you stupid organization?”
Nope, sorry…your username isn’t strong enough.
Browser closed, I’ll do it tomorrow.
So after a couple of days to get my brain back in order and gather some holy artifacts from the Vatican, Mecca, Sri Lanka, and the ruined tombs under a Temple of Ammon-Ra, I kidnapped some virgins to sacrifice and after another 30-plus minute tirade of tries I managed to create a password and username combination that it finally found acceptable.
Well apparently one of my sacrificial virgins wasn’t untouched enough, because when I tried to log on…site froze. Crashed my whole browser. I’ve only got a few more days to pay the damn bill. I’ll try one more time…nope, site’s down; crashes and won’t let me log in.
Fuck it, I’ll do it the old person way – I mean, the old fashioned way.
I write them a check and pay it off it in full. Mission complete, plan success. Now just have to wait until I get the e-mail with my gift cards in it. I was told they would be e-gift cards, that was no problem.
They didn’t come. Also started getting weird phone calls, people calling several times a day…no actual messages, just heavy breathing and the occasional bit of background chatter between people on the line. Looked up the number…a few people claim it might be Best Buy credit services. Most people claim that doesn’t make sense, because they don’t have a Best Buy credit card; number has a 65% scammer rating.
Then another number starts calling. Same thing, they claim to be Best Buy credit services, but this one has an 83% scammer rating online. No go, fellow. Then a third number starts calling, same thing as the other two.
I need a cable or something else small and electronic, so I head to Best Buy and pick it up. I could use a new microphone for the Samurai Gaiden videos, too, want to see if they have lapel mics; they do not, by the way.
I figure I’ll use the credit card again. Come to find I have a balance on it. It matches the same amount as we spent on those couple of little things I bought a couple weeks after we got the computers. They must not have been on the first bill.
No problem…I’ll pay it when the bill comes. We got the card in October, it’s now November, I’ll get another bill either late this month or early December. Hmm…no bill in December. Come to think of it…no gift cards, either. Better go into the store and see what’s up, right?
No problem, because the holidays have a super-long return policy it’s delaying everything. You see, the holidays have a 90-day return policy instead of just the normal 30-day policy, but if they let you have the gift cards after 30 days like normal…you could buy $4,000 worth of stuff and get hundreds of dollars in gift cards and then return all the stuff you bought for a full refund and then keep the gift cards.
Try logging in the website again to see what the balance is, maybe? Yeah sure, I’ll try that. Site’s down, it freezes up and locks everything up. Maybe I should try another browser? Good, the other browser doesn’t lock up the whole system…it just doesn’t go anywhere. Hit the log-in button and it just sits there and has a spinney icon on it for twenty-straight minutes. Well, beautiful, their site is a piece of shit. Maybe I’ll try again tomorrow?
December…January…February…maybe I should head back in to the store and see what I can do there? I seem to remember the salesman telling me that if all else failed I could pay it off in the store. Go in there and the nice lady at customer service gives me a blank fucking look and says, “Sorry, the card is actually issued through Citibank, you can only charge on it here, you have to go into a Citibank or call them to get any issues with the card sorted out. Our you could go on to their website.”
“There website is down every time I try it. It just freezes and locks up, I’ve even tried different browsers on different computers.”
“I’m sorry, you’ll have to call them. I can give you a number. But since it’s Friday afternoon, they’re all gone and you’ll have to wait until Monday, I’m sure.”
It is now mid-march and I have just finally gotten the damn thing sorted out. They never sent me a bill, they reported me to credit agencies for not paying these nonexistent bills, and they charged me hundreds of dollars in late fees and interest! They also apparently sold my number to a bunch of scammers, because I now get called several times a day by these scam numbers. I finally got the website to work just long enough to get everything paid off.
And now, finally, at least I can use my gift cards now that I’ve got all that fixed up. The customer service lady told me I can go onto the Best Buy website and see them, even if the e-mails aren’t showing up.
Okay, lets see how many gift cards we’ve got. Let’s see what the website says…
“I’m sorry, your $135 in gift cards have expired. You currently have one, single $5 gift card…but if you spend $1,500 more dollars in the 2016 calendar year, you’ll become an Elite member!”
Fuck you Best Buy. Fuck you and your deal with Citibank. Fuck you both. I will never do business with you again, I will advise everyone I know not to business with you, and I will do everything within my power to keep people from doing business with you. You are a shitty company and I wish I had never shopped at your establishments. And I’m going to make damn sure I never make that mistake again.
You fucked me, hard; it won’t happen again.
I can’t tell you exactly how many hundreds of dollars they charged me in interest and late fees, because when I alt+tabbed over to my word processor to start this post the site auto-logged me out. And I don’t intend on ever logging back in.